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Privacy Policy 

General

  • This Privacy Policy explains how Ecome Service Soution (“Company” or “we”) collects, uses, and shares your information when you visit our website at  http://ecomservicesolution.com/ or use our services. 
  • It also outlines your rights as a visitor or user of our site regarding your Personal Data, and how you can reach us with any questions about this Privacy Policy. 
  • By using our website or services, you agree to this Privacy Policy. You consent to our collection and use of your Personal Data under applicable data protection laws. 
  • We reserve the right to modify this Privacy Policy at any time. When updates are made, we will post the revised policy and update the revision date in this section. 
  • Please read our Privacy and Cookie Policies carefully. For any questions, feel free to reach out using the contact details found at the bottom of this page. 

Whose Personal Data Do We Process?

We may process your personal data if: 

  • You are a visitor, client, or vendor of Ecome Service Solution—or are considering becoming one. 
  • You use any of our products and/or services. 
  • You work for a client or vendor, or for someone utilizing services or products created by us. 
  • You are a potential client (or represent one) to whom we wish to promote or offer our services and/or products. 
  • You are employed by us, work with us as a subcontractor, or are seeking employment or collaboration opportunities. 

What Kind of Personal Information Do We Collect?

We collect personal and other relevant data that you or a third party share with us. 

This information may include: 

  • Your full name; 
  • Details about your employer, department, and job responsibilities; 
  • Contact information such as your physical address, phone number, email, and other communication details; 
  • Personal data shared via phone, email, or our website—such as through form submissions, newsletter sign-ups, order placements, or contest entries; 
  • Information related to any business interaction between Ecom Service Solution and either you or your employer; 
  • Technical details like IP address, browser type, time zone, installed plugins, and operating system; 
  • Records of your website visits, including accessed URLs, timestamps, viewed pages, and browsing patterns; 
  • User activity on our site, such as scrolling, clicking, or hovering. 

If you share third-party information with Ecom Service Solution (like names, contact numbers, or emails), you confirm that you have legal authorization to do so. 

Collection and Use of Amazon Data

Alongside the information mentioned previously, we also gather and handle data from Amazon when interacting with its services or APIs, strictly adhering to Amazon’s policies. 

Amazon data may include (but is not limited to): 

  • Order records, buyer details, and shipment information; 
  • Product-related data like SKUs, stock quantities, and pricing; 
  • Sales metrics and customer interaction statistics. 

We utilize, store, and analyze this Amazon data to: 

  • Deliver Services: To support and process Amazon-related transactions and offerings. 
  • Enhance Operations: To optimize workflows, including inventory tracking and support for Amazon sellers. 
  • Conduct Analytics: To assess performance metrics in full accordance with Amazon’s policy framework. 

Data Security

We prioritize the protection of personal data and have enforced suitable technical and organizational safeguards to prevent unauthorized access, alteration, or disclosure of your personal information, including Amazon-related data. These measures consist of: 

  • Data retention and secure disposal protocols. 
  • Encryption of sensitive data both during transmission and in storage. 
  • Strict access control, ensuring only authorized personnel can view Amazon-related information. 
  • Routine audits and evaluations to uphold compliance with data security best practices. 

We retain personal and Amazon data only as long as necessary to achieve the objectives stated in this policy or as mandated by law. Once the data is no longer needed, we employ a secure disposal procedure to ensure complete and permanent removal from our systems. 

Disclosure of Your Personal Information

We may share your personal data with: 

  • Our trusted business partners, clients, vendors, and subcontractors; 
  • Auditors, legal advisors, and other professional consultants. 
  • We do not disclose personal Amazon customer data to any unauthorized parties. Sharing of Amazon-related data is restricted to approved partners or subcontractors who are directly engaged in service fulfillment and are bound by confidentiality and security standards consistent with Amazon’s policies. 

Third-Party Data Sharing

  • Information collected through our website may be shared with: 
  • Advertising partners and marketing networks to deliver relevant ads. While we do not share personally identifiable data, we may provide aggregated user statistics. 
  • Law enforcement or similar entities, when necessary, to protect the rights, assets, and safety of Ecom Service Solution, its users, clients, or staff, or to help prevent fraud and other risks. 

Contact Address:

By submitting your contact details and clicking the ‘submit’ button, you explicitly consent to be contacted by our team via phone call, SMS, or email to respond to your inquiry or provide the information you requested. Additionally, when you submit a query through our website, you authorize us to send you relevant updates and information about our services via any communication method we consider appropriate. Message frequency may vary based on your engagement. Standard message and data rates may apply. 

You may opt out of these communications at any time by texting “STOP,” or request help by texting “HELP.” Please note that opting out will prevent us from sending any further messages or communications related to services or orders you are interested in or have placed with us. 

FAQs

What Causes Account Suspension?

Account suspensions may occur due to reasons like policy violations, performance concerns, or suspected fraud. Our experts thoroughly review your case to identify the exact cause and create a customized plan for reinstatement. 

The timeline depends on the suspension’s complexity and the platform’s response time. Usually, our proactive methods lead to a fast resolution, with many cases settled within days to a few weeks.

To start, book a consultation with our reinstatement specialists. We’ll evaluate your situation, deliver a detailed analysis, and suggest the best steps forward. Our aim is to ease your worries and quickly restore your selling privileges. 

Though we achieve a high success rate, reinstatement can’t be guaranteed since platforms make final decisions on appeals. Still, our skilled team works to boost your chances by strictly following platform rules and using proven tactics.

Can’t find your answer? Contact Us

Ecom Service Solution is a leading digital agency focused on e-commerce and Amazon marketplace services. We offer complete solutions to help businesses automate and maximize their online sales across major marketplaces.

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